I. WARRANTY PERIOD

3-month warranty for the vehicle frame (From the date of receiving the vehicle according to the sales documents)

1-month warranty for the control panel engine with the following errors:

The control panel does not have electricity (specifically, pressing the 電源 button but the control panel does not have electricity)

Engine errors such as (Engine does not have electricity, engine shaft breaks and makes noise)

Battery warranty:

Warranty according to the number of kilometers when consulting within the first week from the date of receiving the vehicle according to the sales documents.

1-month warranty for the condition of dead battery that does not turn on and does not charge.

The company will resolve customer product warranty information within 24 hours from the time of receiving the information (Except Saturday, Sunday and holidays)

Time to receive the vehicle and warranty: Saturday, Sunday every week (Note: The store only provides warranty at the store)

II. WARRANTY CONDITIONS

The vehicle under warranty must be within the warranty period
Warranty period: calculated from the date of receiving the vehicle according to the sales documents.

III. CONDITIONS FOR NO WARRANTY.

The vehicle has expired the warranty period.

For rims, inner tubes, spoke tires, steering wheels, etc., which are not covered by warranty.

IV. SUPPORT POLICY

For products that are out of warranty: the company is willing to support customers at the lowest possible cost

V. CONFIRMING THE CONDITION OF THE VEHICLE

When customers receive the vehicle, they need to check and confirm the following issues.

  • Are the front and rear tires cracked?
  • Are the front and rear wheels rotated?
  • Are the spokes (spokes) of the front and rear wheels missing or broken?
  • Are the front and rear brakes working?
  • Does the vehicle have punctured tires or broken tubes?
  • Does the vehicle have any other defects?

Note: All M2Bike products do not support returns, but according to the warranty policy, the company will provide you with a warranty as committed.

Instructions for using power-assisted bicycles.

Do power-assisted bicycles break down quickly? Is it okay to leave electric power-assisted bicycles unused for a long time? … There are many questions related to how to use power-assisted bicycles properly and how to maintain bicycles effectively. If you own this “multi-in-one” bicycle and are concerned about maintenance, usage time, and safety, there are many ways. If you use the right technique, you can extend the life of the battery and the bike. Always ensure that the bike operates well and save a large amount of money on periodic maintenance and repairs.

  1. How to use power-assisted bicycles properly

How to charge the battery properly.

How to charge the battery: There will be a battery charger to charge the bike, you remove the battery from the bike and put the battery and the charging dock first and then plug it in. (On rainy days, be sure to wipe the battery clean with a dry towel before plugging it into the charging dock). The appropriate power source for charging the battery is 100V

Control panel:

Electrical devices are designed with a control panel. On the surface of the control panel, there will be basic control buttons. How to use a power-assisted bicycle is on the control panel with the 電源 button to turn the power on and off. 2 up and down arrow buttons to select the strong power mode, the top is strong power. The middle is medium, the bottom is the lowest, the button with the light is to turn the light on and off.

When you buy a bike, M2 will cover the bike with a layer of glossy cover. If it is torn during use, you should re-cover it immediately. Because many customers have encountered rainwater entering the control panel, causing damage.

  1. Notes, how to properly and effectively maintain the bike

When charging, the battery reports no recognition, the bike has no power or the bike cannot be powered. Please contact the nearest store or vehicle supplier for safe and detailed instructions.

Do not carry more than 70kg to avoid affecting the speed and operation of the vehicle.

Avoid getting the battery wet, avoid dropping or breaking the charger, and when charging, the red battery indicator from level 1 to level 4 will automatically stop.

Regularly check the oil, lubricant, and chain after driving in the rain. When driving in heavy rain or flooding, you need to avoid getting the engine and electrical components wet. When washing the vehicle with a high-pressure water hose, remove the battery from the vehicle, avoid spraying on the controller on the handlebars.

Tires and mechanical tubes are common, so they are very easy to replace. When the vehicle is out of air, you should check the worm of the tube.